FAQ'S
Delivery may differ Depending on your Location Time and Holidays of your country
You will receive tracking information of your parcel After Placing an order via Mail.
ORDERS
WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the order confirmed with us & we keep on updating the Tracking every day incase of any further details required before the specified time frame that we mentioned please contact Us any time we respond you within a 24H
After Placing an order on aclosy.com Instantly we sent you the Tracking code and keep updating you.
WHEN WILL YOU SHIP MY ORDER?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:
Usual 1-2 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!
[ Currently we are processing orders with in 24H to delivered the package quickly ]
Delivery times vary depending on your location and selected delivery method.
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Contact A C L O S Y as soon as possible to get sort of problems
EMAIL: support@aclosy.com
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
1.Package Must be in Resell Condition with papers you received with the package at delivered
PROOF FOR RETURNS AND EXCHANGE (Files)
2.Return Due to -Broken- we need footage of unboxing the Packages
3.Return Due to-un matching with Descriptions-Please Repack the goods as it as we ship to you
4.Return Due to-wrong Product-Please Repack the goods as it as we ship to you
RETURNS NOT BE POSSIBLE " IF"
- Wrong Shipping Address
- Mistakenly put in Order
Please CONTACT us support@aclosy.com Before Get in Process of RETURN/Exchange of Goods
DISCLAIMER: Aclosy working to Create a Community of Fashion lover all around the world in one places@aclosy
Things to know Before Going with Returns/Exchange Due to Airports Not Fully Performing RETURNS Cost is Fully Depends on your side so, Make sure Before RETURNS.[ Not For Exchange ]
Shipping cost is very high some times its higher than products rate. so in some cases we let you keep the Dress and refund you fully because we are putting our hard passionate works to make you all happy and confident with your dresses
TIPS TO AVOID RETURNS /EXCHANGE
We are here to help our customers in all areas
- Better Contact us If you are not clear and confidant on DRESSES SIZES or any other doubts on our goods Please don't wait to contact us at any time 24hr ACCEPTING ENQUIRIES from CUSTOMERS.
- Please Refer Description [ Size chart ]Clearly to Avoid Returns
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Any merchandise purchased at discount or on sale cannot be returned.
Customers may begin the return process by contacting us at support@aclosy.com, write reason for return.
INTERNATIONAL CUSTOMERS
WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to your countries.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 75 Major countries!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.
WILL I NEED TO PAY DUTIES AND TAXES?
We take care these things in some countries like USA,UK, CANADA, AUSTRALIA, NETHERLAND, NEW ZEALAND,
You may be required to pay duties and taxes depending on the laws of your country of residence. [ EXCEPT ABOVE MENTIONED COUNTRIES ]
RETURNS/EXCHANGES
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
To begin your return or exchange, please contact us at support@aclosy.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
REFUNDS
Refunds will be processed within approximately 3 to 7 business days after we receive your return.
Original shipping charges are non-refundable.
Import duties/taxes and customs fees are non-refundable.
All refunds are subject to a $0.00 processing & handling fee, which will be deducted from your refund amount. [ FREE ]
Thank you for your understandings and support #aclosy we keep on working hard to make a best design that reflects all of your inner beauty in a very confident and bold manner.
Shipping by countries
Aclosy is currently Free shipping on all orders above $75
Regular Term of shipping and Handling
United States
| Domestic Shipping | Shipping Time | Costs |
| USA Standard Delivery | 8 business days | $8.99 |
| order price $75 + | 7 business days | $0.00 |
Rest of the world
| Shipping Method | Shipping Time | Costs |
| standard shipping | 4-8 business days | $8.99 |
| Express Shipping | 2-5 business days | $17 |
+ Aclosy ship your Products to every country and city in this world
+Aclosy is used to ship your goods by DHL, USPS carrier and some cities need specific logistics carrier to ship your goods
+At Aclosy , we value each and every single customer. Our top priority is making sure the items get delivered to customers as soon as possible. Normally you will receive your order in 7-14 business days ( Maximum Including Holidays & weekends ) from the date it is placed.
Aclosy procedure
- Verification-
- Processing-
- shipping-
- Deliver
- Post Delivery.
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A confirmation email will be sent to you once the order is authorized and verified.
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Once the payment is verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
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It normally takes 3 business days but currently we take 24h to process your order. Please note that holidays & weekends are not included.
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It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
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If items are prepared in 24 hours in your order, then we can ship them in one day.
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Shipment takes approximately 4 to 15 business days to reach destination countries.
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Once your order is shipped out, an email notification with an International e-packet tracking number will be sent to you.
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Please note: Total Delivery Time = Processing Time + Shipping Time
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Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
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Usually, it takes about 28 days in some countries, We do offer compensation if the shipping is beyond the timeframe as stated on shipping policy.
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Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
-A C L O S Y