FAQ'S
Delivery may differ Depending on your Location Time and Holidays of your country
You will receive tracking information of your parcel After Placing an order via Mail.
ORDERS
WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the order confirmed with us & we keep on updating the tracking every day incase of any further details required before the specified time frame that we mentioned please contact Us any time we respond you within a 24H
After Placing an order on aclosy.com Instantly we sent you the Tracking code and keep updating you.
WHEN WILL YOU SHIP MY ORDER?
Your order will ship out within 1-2 days
[ Currently we are processing orders with in 24H to delivered the package quickly ]
Delivery times vary depending on your location and selected delivery method.
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Contact A C L O S Y as soon as possible to get sort of problems
EMAIL: support@aclosy.com
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
1.Package Must be in Resell Condition with papers you received the package at delivered
PROOF FOR RETURNS AND EXCHANGE (Files)
2.Return Due to -Broken- we need footage of unboxing the Packages
3.Return Due to-un matching with Descriptions-Please Repack the goods as it as we ship to you
4.Return Due to-wrong Product-Please Repack the goods as it as we ship to you
RETURNS NOT BE POSSIBLE " IF"
- Wrong Shipping Address
- Mistakenly put in Order
Please CONTACT us support@aclosy.com Before Get in Process of RETURN/Exchange of Goods
DISCLAIMER: Aclosy working to Create a Community of Fashion lover all around the world in one places @aclosy
Things to know Before Going with Returns/Exchange Due to Airports Not Fully Performing RETURNS Cost is Fully Depends on your side so, Make sure Before RETURNS.[ Not For Exchange ]
Shipping cost is very high some times its higher than products rate. so in some cases we let you keep the Dress and refund you fully because we are putting our hard passionate works to make you all happy and confident with your dresses
TIPS TO AVOID RETURNS /EXCHANGE
We are here to help our customers in all areas
- Better Contact us If you are not clear and confidant on DRESSES SIZES or any other doubts on our goods Please don't wait to contact us at any time 24hr ACCEPTING ENQUIRIES from CUSTOMERS.
- Please Refer Description [ Size chart ]Clearly to Avoid Returns
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Any merchandise purchased at discount or on sale cannot be returned.
Customers may begin the return process by contacting us at support@aclosy.com, write reason for return.
INTERNATIONAL CUSTOMERS
WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to your countries.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 180 Major countries!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
GET FREE STANDARD SHIPPING ON ORDERS OVER $120.00
- Expedited Shipping: $22, 3-6 days (Only US, UK)
- Standard Shipping: $8.99, 5-9 days
- Please check for more information >>
Shipping Time: Depending on the destination country of delivery
WILL I NEED TO PAY DUTIES AND TAXES?
We take care these things in some countries like USA,UK, CANADA, AUSTRALIA, NETHERLAND, NEW ZEALAND,
You may be required to pay duties and taxes depending on the laws of your country of residence. [ EXCEPT ABOVE MENTIONED COUNTRIES ]
RETURNS/EXCHANGES
Exchanges and returns for store credit will be processed free of charge. Refunds are reflected to your bank by the method customer used to pay on Aclosy(i.e. credit card or Debit card, Paypal), Original shipping charges are non-refundable.
To begin your return or exchange, please contact us at support@aclosy.com
To return or exchange an item please follow the steps below:
EXCHANGE
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- We Mail you the return to address via email.
- Once your return item is reached our warehouse, your new item(s) will be shipped out at no additional cost [ Incase EXCHANGE ] or we will issue your refund [ Incase REFUND ] what ever customer requesting.
REFUNDS
Easy Hassle Free Refunds
Refunds will be processed within approximately 3 to 7 business days after we receive your return.
Original shipping charges are non-refundable.
Import duties/taxes and customs fees are non-refundable.
All refunds are subject to a $0.00 processing & handling fee, which will be deducted from your refund amount.
Thank you for your understandings and support #aclosy we keep on working hard to make a best design that reflects all of your inner beauty in a very confident and bold manner.
Shipping by countries
Free shipping on all orders above $120+
Regular Term of shipping and Handling
United States
| Domestic Shipping | Shipping Time | Costs |
| Standard Delivery | 9 business days | $8.99 |
| DHL Delivery | 6 Business days | $21 |
Rest of the world and more information for your country please check >>
+ Aclosy ship your Products to every country and city in this world
+Aclosy is used to ship your goods by DHL, UPS, FEDEX, carrier and some cities need specific logistics carrier to ship your goods
+At Aclosy , we value each and every single customer. Our top priority is making sure the items get delivered to customers as soon as possible. you will receive your order in 7-14 business days ( Maximum time frame mentioned ) from the date it is placed.
Aclosy procedure
- Verification-
- Processing-
- Dispatch-shipping-
- Deliver
- Post Delivery Services.
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A confirmation email will be sent to you once the order is authorized and verified.
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Once the payment is verified, the order can be change within 24hr Period of time. However, we will do our best to support your request.
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It normally takes 2 business days but currently we take 24h to process your order. Please note that holidays & weekends are not included.
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It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
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Orders will be dispatched from warehouse once it verify and complete the quality check process [ it takes 24hr only ]
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Shipment takes approximately 4 to 15 business days to reach destination address.[ Maximum period of time] but usually it take 8 business days to reach the customer address
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Once your order is shipped out, an email notification with an International e-packet tracking number and Local USPS Tracking code will be sent to you.
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Please note: Total Delivery Time = Processing Time + Shipping Time
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Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
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Usually, it takes about 10 days in some countries, We do offer compensation if the shipping is beyond the timeframe as stated on shipping policy.
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Please submit a ticket within 15 days of shipment if the package does not arrive in time, our representative will get back to you within 8 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
-A C L O S Y